Welcome to S-Arch Solutions (“we”, “our”, “us”).
S-Arch Solutions operates an online store offering SANSO-branded consumer electronics, including audio accessories, power solutions, and related products.

By accessing our website, placing an order, or making a payment, you (“customer”, “user”, “buyer”) agree to be legally bound by these Terms & Conditions.

If you do not agree, please discontinue use of our website and services.

Business Role & Authorization

• S-Arch Solutions is an independent authorized reseller of SANSO branded products.
• All products sold are 100% genuine, sourced through authorized channels.
• Product specifications, branding, packaging, and warranties are provided by SANSO.
• All trademarks, logos, and brand names are the property of their respective owners.

Pricing & Payments

• Prices are displayed in the applicable local currency (e.g., PKR) based on region.
• Prices are fixed per region and not based on currency conversion or FX rates.
• Prices may change at any time without prior notice.
• Taxes, duties, or customs charges (if applicable) are the responsibility of the customer unless explicitly stated otherwise.

Payments & Billing

By completing a purchase, you confirm that:

Payments are processed securely by third-party gateways; we do not store card details.

Orders & Acceptance

• Placing an order does not guarantee acceptance.
• Orders are confirmed only after successful payment authorization.
• Upon acceptance, you will receive an Order Confirmation Email, which serves as proof of purchase.

We reserve the right to cancel or refuse any order due to:

• Payment verification failure
• Pricing or listing errors
• Stock unavailability
• Suspected fraud or misuse

Refunds for canceled orders will be processed to the original payment method.

Shipping & Delivery

• Orders are delivered within Pakistan and to other countries where we offer shipping.
• We are not charging any Shipping fee.
• Estimated delivery time, and courier options will be displayed during checkout.
• Delivery delays may occur due to customs, courier issues, or incorrect shipping information.

Once an order is shipped, customers receive:

• A shipping confirmation email
• Tracking number (if applicable)

Returns, Refunds & Replacement

Eligible for Return or Replacement

• Defective products
• Products damaged during transit
• Incorrect item received

Not Eligible

• Damage caused by misuse or negligence
• Opened or used items (unless defective)
• Missing original packaging or accessories

All return requests must be submitted within the stated return window (if applicable).
Refunds are issued after inspection and approval.

Refund Processing

• Approved refunds are processed via the original payment method.
• Processing times depend on the payment provider.

Warranty

• Products include a manufacturer warranty where specified.
• Warranty coverage, terms, and duration are defined by SANSO.
• S-Arch Solutions facilitates warranty claims but does not provide additional warranties.
• Warranty does not cover misuse, unauthorized repairs, or accidental damage.

Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages.
• We are not responsible for compatibility issues, data loss, or third-party service failures.
• Liability is strictly limited to the amount paid for the product.

User Data & Privacy

• Customer data is used only for order processing, payment verification, and delivery.
• We do not create customer accounts.
• We do not sell, share, or reuse personal data.
• Payment details are processed securely by third-party gateways.
• Data handling complies with applicable privacy laws (GDPR, POPIA, etc.).

Refer to our Privacy Policy for full details.

Intellectual Property

• All product trademarks, media, and brand assets belong to SANSO.
• Website content, design, and original media are the property of S-Arch Solutions.
• Unauthorized use, reproduction, or distribution is prohibited.

Prohibited Use & Reselling

• Products purchased from our website may not be resold, distributed, or used for commercial resale without written authorization.
• Any misuse, fraud, or violation may result in order cancellation and legal action.

Governing Law

• These Terms & Conditions are governed by international commercial law principles.
• Any disputes shall be resolved under the jurisdiction applicable to S-Arch Solutions’ registered business location unless otherwise required by law.

Amendments

• We reserve the right to update or modify these Terms & Conditions at any time.
• Changes take effect immediately upon posting.
• Continued use of the website constitutes acceptance of updated terms.