FAQs
1. What is Arch Solution?
Arch Solutions is an authorized reseller and online retail partner offering selected premium consumer products through its official e-commerce store. The company operates independently and serves customers across Pakistan.
2. Is Arch Solutions affiliated with any brand?
No. Arch Solutions is an Authorised Reseller of selected SANSO products exclusively and may not offer products from other partner brands on this store.
3. What is SANSO?
SANSO® is a multinational technology and manufacturing organisation specialising in in-house R&D and production across Smart Consumer Electronics, IoTs, FinTech, EVs, Renewable & Storage Energy, Solar, Telecom, AI/ML, 5G, and advanced embedded systems.
Driven by innovation and European (German) quality standards, SANSO® delivers ready-to-use and bespoke solutions with precision engineering, high performance, and proven expertise – transforming ideas into scalable, future-ready technologies.
4. What payment methods are accepted?
We accept Visa and Mastercard debit and credit cards, along with other local digital payment methods available at checkout. All payments are processed securely through certified payment gateways.
5. Is online payment secure on Arch Solution (arch-sanso.com)’ website?
Yes. All transactions are processed through PCI-DSS compliant payment service providers. Arch Solution does not store or have access to customers’ card details.
6. In which currency will I be charged?
All transactions are processed in Pakistani Rupees (PKR).
7. Do you deliver across Pakistan?
Yes, we offer nationwide delivery across Pakistan through reliable logistics partners.
8. What is the delivery timeframe?
Orders are usually delivered within 5–7 business days, depending on the destination in Pakistan.
9. How can I track my order?
Tracking details are shared via email once the order is dispatched.
10. What is your return policy?
Eligible products can be returned within 7 days of delivery, provided they are unused, in original packaging, and in resalable condition.
11. How are refunds processed?
Approved refunds are processed to the original payment method within 5–10 working days, subject to bank processing timelines.
12. Can I cancel my order?
Orders may be cancelled before shipment by contacting customer support. Once shipped, cancellation requests are handled as per the return policy.
13. Are the products sold by Arch Solutions genuine?
Yes. All products sold on our store are 100% genuine and sourced from SANSO directly, being it’s authorized reseller.
14. Do products come with a warranty?
Warranty coverage, where applicable, is mentioned on the product detail page.
15. How can I contact Arch Solution?
You can reach us through various methods as given below:
- Email: support@arch-sanso.com
- Customer Support # +92 309 1112724
- Contact Us form
Our support team responds within 1–2 business days as per the ticket load.
16. What should you do when you receive the package (in reference to the receiving of damaged product)?
Please record a continuous unboxing video from the moment the package seal is opened until the product is obvious.
While shooting a video, you should show these things:
- Sealed package before opening
- Courier label clearly visible
- Continuous video (no cuts or edits)
- Product condition after unboxing
17. What should I do if I receive a damaged product?
Please contact us within 7 days of delivery with your order number and photos or videos showing the issue.
For faster resolution, we strongly recommend recording an unboxing video when opening your package.
18. Is Arch Solutions a registered business?
Yes. Arch Solutions operates as a duly registered business entity in Pakistan and complies with applicable local laws and regulations.
19. How is customer data handled?
Customer data is handled in accordance with our Privacy Policy and is used solely for order processing, delivery, and customer support purposes.