Welcome to S-Arch Solutions (“we”, “our”, “us”).
Your privacy is important to us, and this Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase from our website.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order or contact us, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment reference details (transaction ID only)

Data Privacy & Safety:

All payments are securely processed by legal govt. licensed & PCI DSS complianced third-party payment gateways.

As per International & local laws of data & user privacy & safety, every transaction & data is highly encrypted & processed in a very secure environment without storing into our database.

We do NOT store credit/debit card details.

2. Payment Processing

Payments on our website are processed securely through a trusted third-party payment provider.

The provider handles payment information in accordance with their own privacy and security policies.
We do not have access to, store, or process your card or banking details.

3. How Your Information Is Used

We use customer information strictly for:

• Processing and fulfilling orders
• Shipping and delivery coordination
• Payment verification
• Customer support and communication
• Fraud prevention and legal compliance

We do not use your data for unsolicited marketing.

4. Data Sharing & Disclosure

We do not sell, rent, or trade customer data.

Your information may only be shared with:

• Payment processor
• Shipping and logistics partners
• Government or legal authorities when required by law

All third parties are required to handle data securely.

5. Data Retention

• Order-related data is retained only as long as necessary for:
  • Order fulfillment
  • Accounting and legal obligations
  • Payment dispute resolution
• Data is securely deleted or anonymized once it is no longer required.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
• Maintain shopping cart sessions
• Improve user experience
• Analyze website traffic (non-personal data)

You may disable cookies in your browser settings, though some features may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against:

• Unauthorized access
• Disclosure
• Alteration
• Loss

Our website uses secure HTTPS encryption.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)

Requests can be made by contacting us using the details below.

9. International Data Transfers

As we operate globally and use international payment gateways, your data may be processed outside Pakistan.
All data transfers comply with applicable data protection and security standards.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page and become effective immediately.

Continued use of our website indicates acceptance of the updated policy.

13. Contact Information

For privacy-related questions or requests, please contact:

Business Name: S-Arch Solutions (Authorized Reseller Of Sanso)
Email: support@arch-sanso.com
Country of Operation: Pakistan