At S-Arch Solutions (“we”, “our”, “us”), customer satisfaction is important to us.
This Refund & Return Policy explains the conditions under which refunds, returns, or replacements may be requested for purchases made on our website.

By placing an order, you agree to the terms outlined below.

1. Eligibility for Refunds or Replacements

We offer refunds or replacements under the following circumstances:

Eligible Cases

• The product is defective
• The product was damaged during transit
• The wrong item was delivered

To be eligible:

• Package Unboxing Video for faster resolution (from the moment the package seal is opened until the product is evident)
• The request must be submitted within 7 days of delivery
• The product must be unused and in its original packaging (unless defective)

2. Non-Eligible Cases

Refunds or returns are not applicable for:

• Damage caused by misuse, negligence, or improper handling
• Normal wear and tear
• Products opened or used for hygiene-sensitive items (unless defective)
• Products without original packaging or accessories
• Change of mind after delivery

3. Return Request Process

To request a return or refund:

1. Contact us at support@arch-sanso.com
2. Provide:
   • Order number
   • Description of the issue
   • Photos or video
   • Package Unboxing Video for faster resolution (from the moment the package seal is opened until the product is evident)

What the Unboxing Video Should Show:

• Sealed package before opening
• Courier label clearly visible
• Continuous video (no cuts or edits)
• Product condition after unboxing

This proves damage during transit, not misuse.

Once reviewed, we will inform you of approval or rejection.

4. Inspection & Approval

• All returned items are subject to inspection.
• If approved, the refund or replacement will be processed accordingly.
• If rejected, the item may be returned to the customer at their expense.

5. Refund Method & Processing Time

5–10 business days, depending on the payment provider

Approved refunds are issued to the original payment method only.

Refunds are processed via Trusted Third-Party Payment Gateway.

Processing time: 5–10 business days, depending on the payment provider

6. Replacements

• Approved replacements will be shipped at no additional cost.
• Delivery time for replacements follows the same shipping timelines as new orders.

7. Order Cancellations

• Orders can only be canceled before shipment.
• Once an order is shipped, cancellation is no longer possible.
• Approved cancellations are refunded to the original payment method.

8. Chargebacks & Disputes

We encourage customers to contact us first to resolve any issues.
Initiating chargebacks without contacting us may delay resolution and affect eligibility for refunds.

9. Governing Law

This Refund Policy is governed by applicable consumer protection and commercial laws relevant to our country of operation.

10. Contact Information

For refund or return inquiries, contact:

Business Name: S-Arch Solutions
Email: support@arch-sanso.com
Country of Operation: Pakistan